Senior Manager - Film & Television Implementation

March 19

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Wrapbook

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Wrapbook is a smart production payroll and accounting platform built by industry veterans for the entertainment industry. It provides a comprehensive suite of services, including fast onboarding, payroll management, cost tracking, production accounting, and real-time reporting, all within an intuitive interface. The platform is designed to efficiently connect producers, accountants, cast, and crew members, enabling them to manage production finances seamlessly. Wrapbook also offers expert services in union compliance, insurance, and employer-of-record payroll. The platform integrates with leading accounting and production tools, making it the versatile choice for feature films, episodic TV, commercials, and more. With significant investment from Bessemer Venture Partners, Wrapbook is focused on accelerating innovation in production finance and payroll solutions.

51 - 200 employees

☁️ SaaS

💸 Finance

💰 $100M Series B on 2021-11

📋 Description

• Lead, mentor, and develop a team of Implementation Specialists, Implementation Coordinators, and Production Accounting Specialists. • Foster a customer-first, high-performance culture, ensuring the team is aligned with company goals. • Establish and track KPIs for onboarding success, including time-to-value, implementation efficiency, and customer satisfaction. • Oversee and optimize the end-to-end Implementation process, ensuring customers experience seamless and efficient implementation. • Develop and implement scalable onboarding strategies that support a diverse range of customers, from small businesses to enterprise accounts. • Standardize and refine onboarding workflows, documentation, and playbooks for efficiency and consistency. • Implement automation and technology-driven solutions to reduce manual efforts and improve time-to-value. • Collaborate with cross-functional teams to remove bottlenecks and optimize customer handoffs between Sales, Customer Success, PayOps, and Product teams. • Own and improve onboarding metrics, ensuring measurable progress toward faster, more efficient customer implementations. • Provide insights and recommendations to Product and Engineering teams based on customer feedback and onboarding challenges.

🎯 Requirements

• 5-7+ years of experience in customer implementation, preferably in the entertainment payroll and/or production accounting space. • Proven experience leading and scaling remote teams in a fast-paced, high-growth environment. • Deep expertise in process optimization, implementation efficiency, and customer journey mapping. • Strong ability to analyze data, define KPIs, and drive measurable improvements. • Experience working cross-functionally with Sales, Customer Success, Product, and Operations teams. • Exceptional communication, stakeholder management, and executive presentation skills. • Knowledge of payroll, the entertainment industry, and/or production accounting workflows is a plus but not required. • Experience working within Salesforce a requirement.

🏖️ Benefits

• Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service