Customer Success Manager

August 27

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Wrike

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Do the best work of your life.

project management • team collaboration • task management • work management • Gantt charts

1001 - 5000

💰 $15M Series B on 2015-05

Description

• Customer Success Manager at Wrike focusing on product adoption and customer engagement. • Handle onboarding, training, and customer success strategies.

Requirements

• Bachelor’s degree plus 2-3 years of work experience in a customer-facing role • Passionate about teaching/instilling knowledge in others/training • Willing to dive into technical details of a product to understand it thoroughly • Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way • Great people skills: genuine, warm, positive, engaging • Excellent organization, project management, and time management skills • Critical thinker, generally curious, problem solver • Passionate about learning and improving every day, motivated to excel • Open to feedback, coachable • Strong team player • Self-starter with strong ownership skills, willing to go above and beyond the job description • Creative and innovative

Benefits

• Medical, Dental, and Employer-Paid Vision Insurance • Life Insurance, Employer- Paid ST and LT Disability • 401K with employer match, FSA/HSA Benefits, and Legal Plan • Employee Assistance Program (EAP) • 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO • 16 Hours of Volunteer Paid Time Off • Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents