Customer Success Advisor - LATAM

4 days ago

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Xapo Bank

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bitcoin • banking • international banking • cryptocurrencies • technology

201 - 500 employees

Founded 2013

🏦 Banking

₿ Crypto

🔐 Security

Description

• Work from anywhere, impact everywhere • Diversity is at the heart of who we are at Xapo Bank • A world that enjoys economic freedom and wealth protection. • The Customer Success team works closely with Product, Tech, and Compliance teams • Responsibilities include providing support across different channels to customers • Maximise conversions and customer base growth through strong relationships • Ensure customers' pain points are addressed and solved asap. • Provide a world-class experience for customers • Cover Asian markets while providing 24/7 support to clients • Work collaboratively to design industry-specific outreach efforts.

Requirements

• Strong communication skills in both verbal and written form, in English and Spanish or Portuguese. • Based within the LATAM time zones. • Bachelor’s degree or equivalent • Strong customer facing experience in either crypto or traditional banking. • Ability to translate complex/technical issues into easy to understand language for clients • Strong attention to detail and analytical skills • Empathy and a passion for delivering excellent service to customers • Driven, self-motivated, collaborative and highly flexible team player approach • Self-learner, and an avid problem-solver • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.