AI Voice Support Specialist

July 17

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Ylopo

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Lead Generation • Real Estate • Marketing Technology • Search Marketing • Ad Tech

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Description

• AI Voice is an exciting AI product that calls leads for Ylopo clients! • The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support. • The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients. • Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction. • The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. • Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Requirements

• Previous experience in a support, training, customer service, or sales role • Professional manner, Positive demeanor, trustworthy character • Consistent work habits and strong work ethic • Strong organizational skills and attention to detail • Ability to multitask, and work independently toward deadlines • Strong written and verbal communication skills, ability to work well in a small group setting • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about the various processes required for different account changes • Understanding of real estate and the real estate profession a plus, but not necessary

Benefits

• a commitment to personal development, • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, • team building events, team lunches/ happy hours, and other company wide events • a supportive, caring environment dedicated to continuous learning and growth.