Tier 1 Product Support Specialist

March 30

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Ylopo

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Lead Generation • Real Estate • Marketing Technology • Search Marketing • Ad Tech

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Description

• Ylopo is looking for a Product Support Representative. • The primary goals of a product support specialist are to master the product and services of the company, provide technical assistance, address inquiries, and ensure customer satisfaction. • Provide client support, troubleshooting help, and training to clients through phone, email, and chat.

Requirements

• EXCELLENT English verbal communication skills. • EXCELLENT English written skills. • Excellent English comprehension skills. • Keen attention to detail. • Strong analytical, problem-solving, and interpersonal skills. • Can think on his/her feet and can provide prompt responses and resolutions. • Able to take detailed notes regarding client issues and conversations. • Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients. • Noise free working environment. • Understanding of real estate industry or previous work in real estate is a plus, but not required. • Ability to work US hours.

Benefits

• a commitment to personal development. • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company. • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts. • team building events, team lunches/ happy hours, and other company wide events. • a supportive, caring environment dedicated to continuous learning and growth.