VP of Service Delivery

9 hours ago

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Yottaa

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App optimization • Conversion optimization • mobile and web performance • CDN • eCommerce

51 - 200

💰 Private Equity Round on 2022-05

Description

At Yottaa, we are dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom and innovate with new technologies, significantly increasing their conversion rates and allowing them to direct their development resources to create new functionality. We are seeking an accomplished and strategic Vice President of Service Delivery to lead the teams and infrastructure supporting Yottaa's Managed Services and Professional Services. Reporting to the COO, the VP of Service Delivery will play a key role in optimizing cloud operations, managing Technical Account Management and Professional Services, and ensuring exceptional customer engagement and satisfaction. This role demands a deep understanding of operational security, compliance, and cloud-native infrastructure, as well as a proactive approach to incident management and financial performance. The VP will be instrumental in driving service reliability, client retention, and team productivity, making a lasting impact on both Yottaa’s service quality and customer success. Key Responsibilities

Requirements