Commercial Account Executive

October 28, 2024

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Zendesk

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Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

Description

• Drive top-line revenue growth by acquiring new commercial customers • Manage and nurture customer relationships ensuring maximum satisfaction • Proactively identify and pursue opportunities to cross sell additional products and services • Leverage data insights to effectively prospect new clients • Understand and convey the benefits of Zendesk products • Lead complex and competitive sales cycles utilizing strong communication skills • Consistently develop a robust pipeline of qualified opportunities • Establish and maintain executive sponsorship with decision-makers • Collaborate with internal teams to enhance sales strategies • Exceed revenue goals on a quarterly and annual basis

Requirements

• BA/BS degree or equivalent experience required • At least 3 years of B2B sales or solution engineering experience • Expertise in navigating complex sales cycles and renewals • Experience in managing and expanding customer relationships • Exceptional presentation, negotiation, and deal closing skills • Experience selling to VP and C-level executives • An entrepreneurial spirit and strong collaboration skills • Strong knowledge of industry trends • Experience creating and leveraging territory and account plans • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari • Ability to travel as necessary

Benefits

• Competitive pay • Flexible hours • Remote work • Dynamic parental leave plans • Community engagement opportunities • Investments in diversity and inclusion