Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
Marketing Manager - Startups, LATAM
Yesterday
Zendesk
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Help Desks • Customer Support • SaaS • Customer Community • Customer Service
📋 Description
• Zendesk for Startups is a business initiative focused on helping startups drive growth by creating great customer experiences. • As the Startups Marketing Manager, you will lead Growth Marketing initiatives across both digital and field channels to drive adoption and engagement among startups in the Brazilian ecosystem. • Design and execute innovative marketing campaigns to generate awareness and demand for Zendesk among high-growth startups. • Collaborate with internal stakeholders to deliver impactful marketing strategies that resonate with startup founders. • Manage marketing initiatives such as field events, thought leadership content, online advertising, and strategic sponsorships. • Success requires creativity, strategic thinking, and the ability to analyze campaign performance.
🎯 Requirements
• Based in São Paulo, Brazil • 4-6 years of related work experience • A passion for technology, startups, and creating impactful marketing strategies to support other businesses as they grow • Immersed in the regional startup ecosystem, with an understanding of key players, ecosystem dynamics, and emerging trends within the region • Proven experience in executing marketing campaigns (digital and field) with measurable results, including event management and content creation • Demonstrated analytical skills, with the ability to measure campaign performance, program impact, and marketing ROI • A proactive, independent self-starter who thrives in a high-growth, fast-paced environment where priorities can shift quickly • Superior verbal and written communication skills, with the ability to craft compelling narratives and deliver presentations effectively • Fluency in English and Portuguese is required • Nice to haves: Subject matter expertise on managing customer support and/or sales teams • Experience as a founder, at an accelerator or venture capital firm
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