Senior Platform Architect
3 days ago
Description
• Lead the design, development, and implementation of scalable and efficient platform architectures tailored to regional needs in Brazil. • Lead and design complex sales process with Business and technical teams. • Collaborate with global and regional teams to integrate Brazil-specific business, regulatory, and customer requirements into our platform strategy. • Drive innovation by evaluating emerging technologies and recommending solutions to enhance system capabilities. • Partner with engineering and product teams to ensure platform architecture aligns with Zendesk’s long-term global vision. • Ensure compliance with Brazil’s data privacy and regulatory standards, such as LGPD. • Act as a technical advisor to stakeholders, customers, and partners in the Brazil region. • Provide technical mentorship and leadership to development teams. • Optimize platform performance, scalability, and security across the region.
Requirements
• Extensive experience in platform architecture, software engineering, or a related business and technical field. • Expertise in designing distributed, high-performing, and scalable systems for complex deals • Long term experience with CX sales cycle covering also Business part of the process • Experience with cloud platforms such as AWS, Azure, or Google Cloud. • Experience of security, compliance, and data privacy regulations, including LGPD. • Strong experience on leading the Business part of Software SaaS sales cycle handling interactions with CTOs, CFOs, CMOs, etc. • Experience working in large-scale enterprise environments and collaborating with global teams. • Fluency in Portuguese and English (required). • Strong communication skills, with the ability to clearly articulate technical and business concepts to non-technical stakeholders. • A customer-focused mindset, with a passion for solving complex challenges.
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