Senior CSM - DACH

March 20

Apply Now

Receive Emails with Similar Jobs

Zeotap

WebsiteLinkedInAll Job Openings

Zeotap is a privacy-first enterprise company founded in 2014 and based in Germany. It offers a comprehensive Customer Data Platform (CDP) that helps brands integrate, unify, segment, and orchestrate customer data efficiently while prioritizing data privacy and compliance with GDPR regulations. Zeotap's CDP is designed to drive customer acquisition, growth, experience personalization, loyalty, and retention across industries such as retail, telco, media, financial services, and automotive. With features like a 360-degree customer view, predictive insights, and consent orchestration, Zeotap empowers marketers to enhance their omnichannel strategies and improve commercial outcomes.

Telecom Operators • Data Management • Mobile Advertising • Big Data • Identity

51 - 200 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Series C on 2021-09

📋 Description

• Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. • The drive led to the launch of Zeotap’s Customer Data Platform (CDP) in 2020—a powerful, AI-native SaaS suite built on Google Cloud that empowers brands to unlock and activate customer data securely. • Zeotap is trusted by some of the world’s most innovative brands, including Virgin Media O2, Amazon, and Audi. • You will be responsible for leading a portfolio of customers with the goal to make those customers committed to Zeotap for life. • Work closely with regional and at times global Sales leadership to develop and execute go-to-market strategies. • Identify and develop expansion and renewal targets, define the value proposition, and engage and collaborate with the global CSG leader. • Report on all pre-sales and install base activity and forecast directly to the Head of Customer Success. • Directly impact the growth and trajectory of Zeotap. • Work closely and collaborate with the Zeotap ecosystem to inspire support and exceed assigned performance targets.

🎯 Requirements

• Broad-based business and technology expertise with 10+ years of experience leading a portfolio of customers delivering software-based business solutions to a wide variety of digital marketing organizations with a proven track record of expanding and renewing accounts. • You must possess a high EQ and ability to lead with positive influence and exhibit leadership qualities that inspire collaboration and trust to execute Zeotap’s global Customer Success strategy. • Native or Professional fluency in German and English is required for this role. • Located in Germany, United Kingdom or Mainland Spain • Track Record: the proven ability to build and grow a world-class global organization through talent acquisition, development, and retention characterized by high productivity and morale. • Business Acumen: the ability to engage at every level of a business and understand how to translate business problems and/or initiatives into partnerships. • Industry Expertise: proven experience cultivating strategic relationships with global and regional digital marketing organizations that leverage platform solutions like ESP’s, DMP’s, and/or CDP’s. • Technical Acumen: a strong understanding of marketing technologies that leverage on and offline consumer behavior & attributes / 1P – 3P data. • Consultative Selling: expertise creating differentiated, credible, and successful business cases highlighting revenue growth plans with partners with a focus on mutual success. • Results Driven: a demonstrated ability to drive significant NRR growth through the execution of adoption, expansion, and renewal best practices with a tenacious desire to achieve better outcomes via an ongoing desire to iterate. • Collaborative: you are easy to do business with and are capable of building and maintaining strong relationships with a diverse set of internal and partner constituencies including senior-level executives, legal, finance, support, sales, and marketing experts. • Urgency: high energy with a persistent drive to execute with urgency and effectively manage time. • Traveler: dedicated to working with the team, key stakeholders, and customers in person whenever possible. • Compelling & Effective Communicator: an outstanding communicator with excellent presentation skills; dynamic and persuasive in presenting ideas to both internal and external C-level stakeholders. • Self Enabler and Learner: you have and curate a broad knowledge of relevant technology and partnership trends. • Resourceful: the ability to overcome obstacles without sacrificing policy or process. • Coachable: a life-long passion for learning and providing feedback. • Transparent & Trusted Advisor: you are unbiased with your positioning when appropriate and are continuously investing in yourself and your customers to become experts.

🏖️ Benefits

• Competitive compensation & benefits • Remote-first organisation • Unmatched Global support system • Fast-paced, collaborative & fun culture • Exposure & access to industry experts & teammates that live our values • Work with very driven entrepreneurs & network of global senior investors across Telco, Data, Advertising & Technology