Account Manager, CRM

2 days ago

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Zeta Global

WebsiteLinkedInAll Job Openings

CRM • Email Marketing • Display Advertising • Cross-Channel Marketing • Social Media Marketing

1001 - 5000

🔥 Funding within the last year

💰 Post-IPO Debt on 2024-09

Description

• You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional servicing, cross team collaboration/orchestration and execution. • Account Managers are strategically-minded leaders who are acutely skilled in service management and work on some of our largest pieces of client business. • Manage billing and forecast processes. • Work with clients and cross functional internal teams to plan and execute a wide range of campaigns and projects across addressable channels. • Ensure compliance with SLAs across email, database, analytics, technical, and strategic services teams. • Evaluate opportunities to grow the scope of services and tools. • Organize and delegate deliverables amongst various working teams, assigning and tracking due dates and reviewing/approving deliverables prior to delivery to client. • Orchestrate and lead internal and external status calls and maintain shared status spreadsheets (internally and externally). • Ensure client communications via email are responded to within 24 hours of receipt.

Requirements

• Bachelor’s degree • 3-5 years’ experience in account management or a client-side marketing department with deep experience with: • Email/digital marketing • Customer journey development • Multi/omnichannel marketing • Campaign management • Database/analytics processes • Creative and strategy processes • Superior presentation skills/PowerPoint storyboarding • Adept at problem solving • Intellectually curious • Highly organized and manage multiple pieces of work, across multiple teams/stakeholders at any one time

Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity and Stock Purchase Plan • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!