Customer Success Manager - Europe

6 days ago

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Zilliant

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Zilliant is a leading provider of AI-driven pricing and sales solutions, particularly in the B2B sector. Their software helps manufacturing and distribution companies optimize pricing strategies, manage price agreements, and enhance revenue intelligence. Zilliant's cloud-native pricing and revenue optimization tools empower businesses to transform their pricing processes and drive profitable growth. They are recognized for their expertise in B2B price optimization and management, offering industry-specific solutions that enable customers to tackle complex pricing challenges and stay competitive in dynamic markets.

B2B Industrial Companies • Artificial Intelligence-Enriched SaaS Solutions • Seamless Sales Delivery • Price Optimization • Price Management

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Private Equity Round on 2017-04

📋 Description

• Zilliant is looking for a dynamic Customer Success Manager to join our dedicated Customer Success team. • As a Customer Success Manager, you will be responsible for ensuring our clients derive maximum value from our premier pricing SaaS solutions. • You'll guide customers through onboarding, provide strategic account management, deliver ongoing education and engagement, drive renewals and expansions, and serve as the voice of the customer within Zilliant. • You'll work closely with our clients' key stakeholders, including executives, pricing managers, and sales teams, to understand their business objectives and help them achieve success with our platform. • Build and manage strong relationships with customer executive stakeholders (up to C-level). • Own overall customer health including contract renewal rate and gross revenue retention for your customers. • Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required. • Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant. • Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion. • Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers. • Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals. • Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes. • Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products. • Drive account expansion by identifying new opportunities and involving appropriate sales resources.

🎯 Requirements

• 3-5+ years of experience in customer success or account management, specifically managing and renewing enterprise-level accounts. • Strong relationship-building skills, including experience engaging with C-level executives. • A consultative approach with the ability to diagnose issues, uncover root causes, and provide strategic solutions. • Experience supporting multiple SaaS products within an account. • Experience with SAP ERP platforms. • Excellent communication skills and a proactive approach to customer engagement. • Background in B2B manufacturing and distribution is a plus. • Bilingual English & German speaker strongly preferred

🏖️ Benefits

• Generous Paid Time Off (PTO) policy to ensure a solid work/life balance • Monthly Zilliant Zen Days to rest and recharge • Volunteer Time Off (VTO) policy to give back and contribute to your local community • Remote or Hybrid work schedule, depending on team and personal preferences • The financial and strategic backing of Madison Dearborn Partners (MDP)