Debit Card Support Specialist - Remote

17 hours ago

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Zillion Technologies, Inc.

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Cyber Security • Modernize Applications • Salesforce Services • Test Automation Solutions • AI/ML Driven Data Science

501 - 1000

Description

• The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C. • The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. • The investigator will be used to augment current staff due to an increased workload and attrition.

Requirements

• Basic understanding of VISA rules/disputes • Excellent communication skills, including writing, editing, proof reading, and speaking • Ability to lead projects independently. • Ability to address audiences of varying sizes internally and externally • Ability to exercise sound business judgment • Working knowledge of generally accepted business practices for internal communications • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint • Ability to handle multiple tasks with attention to details • Flexible, able to adapt to change and comfortable with ambiguity. • Previous debit card fraud experience/understanding • Previous Reg. E dispute experience.