Field Support Representative

17 hours ago

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Skydio

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drones • autonomy • robotics • inspection • machine learning

201 - 500

💰 Series D on 2021-03

Description

• Skydio is the leading US drone company and the world leader in autonomous flight. • The Customer Success team provides enablement services to ensure customers get the most value from Skydio UAS solutions. • The Field Support Representative will support International Defense and Government customers. • Ability to travel up to 80%+ Globally to provide field support. • Develop field support processes, reduce technical escalations, and provide customer training.

Requirements

• 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers. • Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows. • Assertive self-starter with excellent interpersonal and written communication skills. • OCONUS (deployed) military experience is strongly preferred. • Familiarity with RMA, spares, logistics or other repair workflows is preferred. • Experience in Linux operating systems is preferred. • Experience with military standard maintenance practices is preferred. • Existing or prior security clearance is preferred. • Creative thinking with the ability to multitask. • Unwavering professionalism. • Based in the United States.

Benefits

• Competitive base salaries • Equity in the form of options • Comprehensive benefits • Various incentives and stipends