Senior Product Manager - AI Solutions

March 28

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Zingtree

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Zingtree is a company that empowers customer support through AI process automation, helping enterprises streamline and simplify complex support processes. It offers tools to create, manage, and automate support workflows, making it easier for customer service agents and customers to resolve issues efficiently. Zingtree integrates with various CRM systems and supports multiple industries including contact centers, healthcare, insurance, and home services. Through its dynamic workflows, Author Assist AI, and compliance automation, it helps businesses improve their customer experience with faster resolution times and enhanced compliance controls.

Customer Support • IT Support • Call Centers • Agent Scripting • Contact Center

11 - 50 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2022-01

📋 Description

• Zingtree is the next gen, intelligent process automation platform that reimagines customer experience operations for top Customer Support leaders. • We are looking for a dynamic and experienced Senior Product Manager to drive the growth and innovation of our AI-powered process automation solutions. • In this role, you will be responsible for expanding and enhancing our product portfolio, developing new AI-driven solutions that maximize customer value, and optimizing our existing offerings. • Your work will directly contribute to delivering exceptional user experiences and measurable ROI for our customers. • You’ll play a key role in identifying opportunities by deeply understanding our customers, prospects, and partners. • This means analyzing market trends, assessing competitive dynamics, and leveraging AI advancements to shape Zingtree’s product strategy. • Success in this role requires strong interpersonal skills, a deep understanding of AI technologies, and experience in customer support, call centers, or process automation. • You should be comfortable navigating a fast-paced, data-driven environment where strategic decision-making is backed by market insights and analytics. • If you’re passionate about AI, process automation, and building cutting-edge products that transform the way businesses operate, we’d love to hear from you!

🎯 Requirements

• 5+ years in roles such as Product Manager or Technical Product Manager, with a strong track record of driving product success. • Proven experience in leveraging AI capabilities, coordinating data flows, optimizing business processes, managing workflows, and integrating systems to enhance product functionality. • Demonstrated ability to work closely with engineering teams to execute product roadmaps, ensuring seamless development and delivery. • A history of developing, launching, and scaling successful B2B products, particularly in SaaS and enterprise environments. • Strong understanding of AI technologies, including Large Language Models (LLMs), AI Agents, and modern machine learning techniques. • Hands-on experience integrating with CRMs, CCaaS platforms, and other enterprise systems to create seamless user experiences. • Ability to effectively present and demo products to customers in both pre-sales and post-sales settings. • Experience owning user research, conducting competitive market analysis, and translating insights into strategic product decisions. • Strong focus on documentation, release management, and milestone tracking for both internal teams and external stakeholders. • Exceptional communication skills with the ability to align and collaborate across engineering, sales, marketing, and customer success teams. • Strategic thinker with strong business instincts, data-driven decision-making skills, and technical fluency. • Deep experience in SaaS, Customer Support, and Call Center/Contact Center technologies is required; experience in Process Automation is a plus. • Prior experience in a fast-paced startup environment is a plus—thriving in a dynamic, high-growth setting where hustle, agility, and execution are key.

🏖️ Benefits

• Competitive Compensation - We offer fair compensation packages • Comprehensive health insurance for employees and dependents • Provident Fund contributions in compliance with EPF guidelines • Generous Paid Parental Leave - Paid time off for parents to spend time with their new child • Unlimited PTO - Take the time you need to recharge and bring your best self to work • Flexible Remote Work - Work from anywhere • Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc. • Co-Working Reimbursement - Expense up to $200 a month on co-working space