Director of Client Success

17 hours ago

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ZipLiens

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Lien Resolution • Subrogation • personal injury

11 - 50

Description

• Job Type: Full-Time • Location: Remote • About Us: Zipliens is a leading lien resolution company specializing in streamlining the lien resolution process for personal injury law firms. • Job Description: We are seeking a personable, dynamic, and detail-oriented Director of Client Success to join our growing team. The Director of Client Success is responsible for leading and enhancing the client experience and ensuring clients achieve their desired outcomes when utilizing Zipliens’ services. This role involves strategic leadership, team management, and direct engagement with clients both virtually, in person, and at events, to foster long-term relationships and drive customer satisfaction. • You will work closely with inside sales, marketing, and lien resolution teams to ensure a cohesive approach to overall client satisfaction, contributing directly to the success of our business.

Requirements

• 5+ years of experience in client services, client management, or sales, ideally within the personal injury industry or legal tech space • Bachelor’s Degree required. Focus in business, law, or a related field is preferred • Strong leadership, communication, and interpersonal skills, with the ability to build relationships quickly • Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite • Experience performing business analysis from data reports • Ability to travel up to 20%

Benefits

• Private Health Care Plan (Medical, Dental & Vision) • Company-Paid Short-Term Disability Coverage • 401K Plan with a company match • Paid Time Off (Vacation, Sick & Select Holidays) • Maternity & Paternity leave • Ability to work from home