Director, Customer Success
20 hours ago
Description
• Lead a Customer Success team to ensure high-quality customer experiences. • Collaborate with various teams to reduce churn and drive retention. • Focus on data-driven decisions and optimization of customer success tools. • Build and iterate on a Scaled Customer Success Program for team development.
Requirements
• 7+ years of Customer Success experience. • At least 3 years in a leadership role. • Success in high-growth SaaS environment. • Exceptional leadership skills with team development experience. • Strong expertise in analytics for data-driven decisions. • Proven cross-functional collaboration with multiple teams. • Strong problem-solving skills and customer escalation management. • Passion for customer experiences and long-term value. • Hands-on experience with CX tools like Totango and Zendesk.
Benefits
• Equal opportunity culture fostering authenticity at work. • Encouragement for diverse perspectives and inclusion. • Standardized interview process for fairness. • Not accepting external recruiter submissions. • Notice on data privacy for California applicants.
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