Director of Customer Success

October 31

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Kintsugi

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Description

• Kintsugi is on a mission to scale access to mental healthcare for all. • Developing novel voice biomarker software to detect signs of depression and anxiety. • Awarded multiple distinctions for AI technology. • Believing mental health is as important as physical health. • Team driven by passion to revolutionize access to mental healthcare. • Early-stage, Series A startup offering growth opportunities and impact.

Requirements

• Bachelor's degree required; advanced degree in business or comparable highly preferred • 5-7 years of direct Customer Success experience in B2B/Enterprise healthcare setting required • Experience building Customer Success within an early stage, high growth technology organization required in this client-facing role • Superior client/customer relationship management skills • Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. Has led multiple customer integrations and deployments from conceptualization through go-live and maintenance • Dynamic leader - able to process and synthesize information across domains and translate into plan of action • Strong communication skills - able to satisfy customer needs and influence customer executives • Startup mindset:• flexible, adaptable, ability to wear multiple hats and take on challenges outside of defined role • Agile and able to make decisions with imperfect information • Willingness to take risks and learn from mistakes • Strong understanding of business operations with strong attention to detail

Benefits

• Offers Equity