Director of Customer Success

19 hours ago

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Description

β€’ Kintsugi is on a mission to scale access to mental healthcare for all. β€’ Developing novel voice biomarker software to detect signs of depression and anxiety. β€’ Awarded multiple distinctions for AI technology. β€’ Believing mental health is as important as physical health. β€’ Team driven by passion to revolutionize access to mental healthcare. β€’ Early-stage, Series A startup offering growth opportunities and impact.

Requirements

β€’ Bachelor's degree required; advanced degree in business or comparable highly preferred β€’ 5-7 years of direct Customer Success experience in B2B/Enterprise healthcare setting required β€’ Experience building Customer Success within an early stage, high growth technology organization required in this client-facing role β€’ Superior client/customer relationship management skills β€’ Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. Has led multiple customer integrations and deployments from conceptualization through go-live and maintenance β€’ Dynamic leader - able to process and synthesize information across domains and translate into plan of action β€’ Strong communication skills - able to satisfy customer needs and influence customer executives β€’ Startup mindset:β€’ flexible, adaptable, ability to wear multiple hats and take on challenges outside of defined role β€’ Agile and able to make decisions with imperfect information β€’ Willingness to take risks and learn from mistakes β€’ Strong understanding of business operations with strong attention to detail

Benefits

β€’ Offers Equity

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