Enterprise Customer Success Manager

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Postman

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software • APIs • API development • Saas • API Management

501 - 1000

Description

• Postman is a collaboration platform for API development • Drive post-sale strategy and engagement across enterprise accounts • Co-create Joint Success Plans outlining objectives and milestones • Curate and deliver high-touch enablement programs • Engage stakeholders to analyze platform value and identify opportunities • Ideal candidates are strategic thinkers with customer relationship expertise

Requirements

• 8+ years of experience in Customer Success managing large enterprise customers • Strong consulting skills • Experience leading cross-functional projects • Outstanding verbal and written communication abilities • Skilled at problem-solving and decision-making • Comfortable in a fast-paced, evolving environment • Ability to grasp complex product functionalities and articulate them to varying technical levels • Aptitude for analyzing customer usage data • A history of acting as a customer advocate • Comfortable leveraging both high-touch and one:Many strategies

Benefits

• Full medical coverage • Unlimited PTO • Monthly lunch stipend • Wellness program with fitness-related reimbursements • Frequent virtual team-building events • Donation-matching program