Senior Customer Success Manager

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RevenueCat

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💰 $40M Series B on 2021-05

Description

• About us: RevenueCat makes building, analyzing, and growing mobile subscriptions easy. • We are a mission driven, remote-first company building the standard for mobile subscription infrastructure. • Together with the rest of the team, you’ll manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat, while providing them with a flow of insights and tactics that have the potential to help them grow their business. • This isn’t your typical customer success role. • This alignment of incentives creates a unique customer success motion: We want customers to successfully implement and adopt RevenueCat, but after that we aim to act as growth advisors to help them grow their business. • This involves: • Being familiar with or willing to become an expert in app growth strategies, • Analyzing the customer’s data and providing perspective, • Proposing tactics to customers that are actionable, and Developing “1-few” educational collateral.

Requirements

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain • 4+ Years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting • Ability to manage and nurture customer relationships • Experience in analyzing customer data to provide insights and measure success • Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all • Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones • Deep desire to understand customer needs, and an ability to turn those needs into action • Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable • Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

Benefits

• $168,000 USD salary regardless of your location • Competitive equity in a fast-growing, Series C startup backed by top tier investors including Y Combinator • 10 year window to exercise vested equity options • Fully remote work environment that promotes autonomy and flexibility • Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health • $2,000 USD to build your personal workspace • $1,000 USD annual stipend for your continuous learning and growth