Customer Success Manager - Regional Lead

5 days ago

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Worldly

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Description

• Ensure clients achieve maximum value from sustainability software. • Guide customers through implementation process and provide ongoing support. • Manage customer success programs, driving adoption and value realization. • Help customers understand and use the product for business outcomes. • Manage a portfolio of clients, maximizing value from tools and services. • Own implementation success of large customers, helping organize accomplish their goals. • Lead and support Customer Success Associates and Coordinators in the Americas region.

Requirements

• 3-5 years of CSM experience in a SaaS organization. • 3-5 years experience managing complex customer engagements. • 3-5 years Program and Project Management Experience. • Have a track record of success building relationships, especially with strategic customers. • Ask the right questions to understand people’s underlying needs. • Excellent communication skills, both written and verbal. • Extremely organized — balance many moving pieces across various customers and priorities. • Highly customer-focused, proactive learner, enjoy customer success. • Live a culture of teamwork, quality, growth, drive to action, and excellence. • Role may include up to 10%+ travel.

Benefits

• 90% employee premium and 75% spouse/dependent premium covered by Worldly. • Company-sponsored 401k with up to 4% match. • Incentive Stock Options • 100% Parental Paid Leave • Unlimited PTO • 13 company holidays