Customer Success Manager - Regional Lead

October 22

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Worldly

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Description

• As a Customer Success Manager, play a critical role in ensuring clients achieve maximum value from our sustainability software. • Guide customers through the implementation process, providing ongoing support and fostering long-term relationships. • Lead a team in the Americas region responsible for managing customer success programs, driving adoption, and value realization. • Manage customer handoff from the sales team and onboard customers confidently.

Requirements

• 3-5 years of CSM experience in a SaaS organization • 3-5 years experience managing complex customer engagements. • 3-5 years Program and Project Management Experience • Have a track record of success building relationships, especially with strategic customers. • Ask the right questions to understand people’s underlying needs and can work with sales, product, and services leadership to deliver on those. • Have excellent communication skills, both written and verbal. You have experience working in enterprise level customer-facing work • Are extremely organized — you're able to balance many moving pieces across the various customers and priorities. • Are highly customer-focused, a proactive learner and you enjoy customer success • Live a culture of teamwork, quality, growth, drive to action, and excellence • The role may include up to 10%+ travel

Benefits

• Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly. • Company-sponsored 401k with up to 4% match. • Incentive Stock Options • 100% Parental Paid Leave • Unlimited PTO • 13 company holidays • Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees. • Use the office stipend to get the supplies you need. Combat Zoom fatigue with no-meeting Fridays. • Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves. • We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.