Customer Success Technical Lead

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Automattic

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1001 - 5000

💰 Funding Round on 2021-05

Description

• Join Pressable as a Customer Success Technical Lead, enhancing customer experience through technical expertise. • Deeply dive into WordPress and platform-related questions for enterprise clients and agencies. • Perform advanced troubleshooting for WordPress issues. • Write and maintain technical documentation and contribute to the WordPress support community. • Educate and elevate the CS team’s technical skillset.

Requirements

• You are an expert in WordPress, its inner workings, common and advanced issues, community, and proper use cases. You are well-versed in your craft and able to handle complex issues. • You have an advanced foundation in investigating WordPress performance issues - Can leverage tools such as Grafana to investigate issues. Understanding of performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage. Can propose optimizations and changes to improve performance. • You have an understanding of WordPress security issues - Can identify indicators of compromise, investigate and identify potential entry points/causes of compromise leveraging tools like Grafana. Ability to identify threats and escalate accordingly. • You have an understanding of core web technology such as HTTP request methods, especially in relation to WordPress, security, and caching. • An understanding of HTTP status codes, redirects, cookies, headers, CSP, HSTS, CORS also welcome. • You have an understanding and ability to leverage browser developer tools. • You have knowledge and experience with common web technologies, including PHP, HTML, JavaScript, CSS, and Git. You are comfortable working with and solving problems with PHP code. • You have an eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner. • You have a self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.

Benefits

• Health Benefits for US-based staff (99% Paid Employee Medical, Dental, and Vision) • Matching 401(k) for US-based staff • Life and Disability Insurance for US-based staff (100% Paid Life, & LTD) • Work from home with home office setup and coworking allowances • Open vacation policy (no set number of days per year) • Hardware and software, books or conferences that promote continued learning