Senior Director - Customer Experience

August 15

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Zocdoc

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Zocdoc is the beginning of a better healthcare experience for millions of patients every month.

healthcare • patients • doctors • public health • appointments

501 - 1000

💰 $150M Private Equity Round on 2021-02

Description

• Shape and enhance customer journey as Senior Director of Customer Experience • Ensure efficient, innovative service operations aligned with mission

Requirements

• 10+ years of meaningful experience in leading large-scale service operations, ideally within a technology or SaaS environment, with a proven track record of managing complex, multi-channel customer service functions (Preference for experience in B2B environments, though B2C is also valued) • Strong ability to use data and analytics for decision-making and performance improvement • Deep experience with service operations and customer experience metrics • Bias toward action • Excellent communication skills • Confident, consultative approach with a focus on compassion • Humility

Benefits

• Flexible, hybrid work environment • Unlimited PTO • 100% paid employee health benefit options • Employer funded 401(k) match • Corporate wellness programs with Headspace and Peloton • Sabbatical leave (for employees with 5+ years of service) • Competitive parental leave • Cell phone reimbursement • In office perks including: • Catered lunch everyday along with snacks • Commuter Benefits • Convenient Soho location