Staff Software Engineer - Community Support

October 5

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Zwift

WebsiteLinkedInAll Job Openings

Indoor Cycling • Social Fitness • Networked Fitness • Fitness Gamification • Health and Wellness

501 - 1000

💰 $450M Series C on 2020-08

Description

• As an experienced technical leader, you will partner with the Community Support team. • Help design, develop, and launch solutions for customer support needs. • Ensure customers receive help on questions regarding Zwift products. • Deliver high-quality, maintainable code and meet project deadlines. • Collaborate effectively with cross-functional teams and solve technical challenges. • Continuously pursue opportunities for improvement and innovation.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or similar discipline • 8+ years of relevant software engineering experience and 3+ years of full stack web development experience • Experience using, configuring and integrating contact center and community support tools • Excellent communication skills with both technical and non-technical audiences • Demonstrated ability to work with full independence in situations where business problems and technology strategies may not yet be defined • Proficiency in front-end technologies and modern web development frameworks (e.g., React, Angular, Vue.js, etc.) • Strong back-end development skills with experience in languages such as Java, Node.js, Python, or similar • Experience with relational and non-relational database technologies • Expertise in modern API design, development, and microservice architectures • Strong working knowledge of CI/CD pipelines and automated testing frameworks • Ability to solve complex problems through breadth of knowledge, influencing others, and focused domain expertise • Track record of leading by example in engineering best practices and mentoring other engineers • Adaptability and eagerness to learn new technologies as needed • Bonus points: • Experience with AI, ML, and LLM systems applied to the customer care domain • Experience defining and producing metrics and analytics, and using data analysis and business intelligence tools • Solid working knowledge of cloud-based infrastructure and AWS • Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes, etc.) • Experience working in Agile development environments (e.g., Scrum, Kanban) • Experience working with experimentation and feature flag systems • Experience monitoring community feedback and engaging where appropriate • Familiarity with fundamentals of The Effortless Experience • Interest in building solutions that support our engaged Zwift Community of cyclists, runners, and fitness enthusiasts

Benefits

• Comprehensive and competitive benefits package • Performance bonuses • Equity • Full range of medical, financial, and other perks and benefits