Technical Support Engineer - Remote

May 4

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Zyte

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The leader in reliable web data extraction technology & services.

Web crawling • Web scraping • Scraping • Scrapy • Data Science

201 - 500

💰 $3M Debt Financing on 2021-12

Description

• As a member of the Support Team at Zyte, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible. • We are big fans of Continuous Improvement and use metrics to measure and improve our processes, whenever possible we suggest improvements to our products and write our own internal tools in order to give the best possible service to our Customers. • You are extremely well organised and self-motivated - essential because we’re a remote team. You are a creative problem solver with think-outside-the-box and can-do attitude and have a passion for great customer service.

Requirements

• 3+ years of support or equivalent experience in a customer facing role • Solid understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL) • Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql) • Basic understanding of web applications, client utilities, browserstack, headless browsers. • Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting • Strong grasp of Python to be able to write and debug code. Prefer familiarity with additional languages such as Javascript, Typescript, Java, .net/C#, Golang. • Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience • Strong team player with good analytical and technical writing skills • Strong relationship building skills with a sense of collaboration • Ability to multi-task and manage multiple priorities and commitments

Benefits

• Become part of a self-motivated, progressive, multi-cultural team. • Have the freedom & flexibility to work remotely. • Get the chance to work with cutting-edge open source technologies and tools.