January 14
Remote Customer Service Representative providing course consultations for a US-based K12 education company from Malaysia.
You need strong communication skills in both languages, basic problem-solving abilities, and proficiency in customer service tools. Familiarity with CRM software and a positive demeanor are also important.
Typically, a high school diploma or equivalent is required. Proficiency in two languages is essential, and previous customer service experience, even if informal, can be advantageous.
Responsibilities include responding to customer inquiries via phone, email, or chat, resolving issues, providing product information, and ensuring customer satisfaction. Documenting interactions and escalating complex problems as needed are also key tasks.
Benefits include flexible work arrangements, the opportunity to work from home, skill development in communication and customer service, and exposure to diverse customer interactions. There can also be career advancement opportunities in the customer service field.
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