December 11
Ensure customers love onpreo's real estate software by enhancing their usage through support and training.
You need strong communication and problem-solving skills, proficiency in customer service software, and the ability to work independently. Time management and interpersonal skills are also crucial for managing customer inquiries effectively.
Typically, a high school diploma or equivalent is required, although a degree in business or a related field can be beneficial. Relevant experience in customer service is valuable, even if it's not in a managerial role.
Responsibilities include responding to customer inquiries, managing support tickets, training and onboarding new support staff, analyzing customer feedback, and ensuring customer satisfaction. You'll also coordinate with other teams to resolve issues.
Benefits include flexible work hours, the ability to work from home, gaining valuable experience in management, and opportunities for career growth in customer service. You also get to improve your communication and problem-solving skills.