Senior Technical Support Specialist

October 12

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ŌURA

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Consumer electronics • Health technology • Wearable technology • Sleep monitoring • Software development

201 - 500

Description

• Our mission at Oura is to empower every person to own their inner potential. • We are seeking a short-term Senior Technical Support Specialist for 6 months. • This role will focus on communicating directly with members and helping them through technical issues. • Treat every member like a VIP, creating exceptional and personalized experiences. • Investigate, troubleshoot, and diagnose to resolve hardware and software technical issues. • Collaborate with internal stakeholders on process, content and operational improvements. • Support operation improvement projects. • Work with a passionate, fun, and supportive group of Oura advocates. • Strive to become an expert on all things Oura.

Requirements

• 3+ years of customer service experience preferred, ideally in a fast-paced start-up environment and/or in technical support • Experience supporting a wearables or other consumer hardware/software products • Preferred experience using Zendesk, the Atlassian software suite (Confluence, Jira, etc) • Experience using data to identify and guide decisions • Strong interpersonal skills and ability to build relationships with cross-functional stakeholders • Exceptional attention to detail, outstanding time management, communication, and organization skills • Ability to remain calm and effective under pressure • BA/BS degree preferred but not required

Benefits

• Competitive salary • Health, dental, vision insurance, and mental health resources • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave • Amazing culture of collaborative and passionate coworkers