Client Success Partner - Mid Market

March 14

Apply Now

Receive Emails with Similar Jobs

360Learning

WebsiteLinkedInAll Job Openings

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

LMS • social learning • LCMS • E-Learning • Learning Management System

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

📋 Description

• As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. • You will be responsible for: • Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available • Ensuring the business impact of our solution in accordance with the objectives set by our clients • Ensuring the renewal or signing of new contracts for accounts listed in your portfolio • Last but not least, managing a portfolio of clients in a high-touch and low-touch mode • Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

🎯 Requirements

• First experience in a Client Success Partner or Customer Success Manager position (1-2 years) • Experience of delivering a business review, managing warning situations and onboarding clients • Previous experience in the SaaS B2B industry is a plus • Keen interest for the digital industry, education and e-learning in particular • Ability to interpret data and identify trends • Excellent interpersonal and communication skills • Fluent French, and excellent English proficiency (B2 minimum)

🏖️ Benefits

• Work From Home allowance • social security • health insurance • unemployment insurance • common contingency • salary guarantee fund. • Flexible hours • Total work from home possible anywhere in Spain • We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. • Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter • A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC