Customer Engagement & Commercial Specialist, German/Macedonian
March 4
📋 Description
• Provide responses for FAQs and general on-label information • Identify medical information inquiries and triage them to the appropriate department • Identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) • Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors • Provides customer support to wholesalers and/or distributors who purchase client products • Navigates and provides assistance navigating commercial tools and sites • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs)
🎯 Requirements
• Fluent in English, German (mandatory) and Macedonian (nice to have) • Based in Spain with fully legal and valid documentation to work in the country • Experience in Customer Service or related fields • Flexibility to have the training in different hours due to time zone differences • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience • Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers • Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset • Prior experience with vaccine products in a Pharma/Biotech call center preferred • Strong proficiency with spoken and written English, German (mandatory), and Macedonian (nice to have)
🏖️ Benefits
• Private health insurance • monthly internet allowance
Apply NowSimilar Jobs
February 26
Drive customer success for Trellix, a global cybersecurity company, ensuring adoption and satisfaction.
🇪🇸 Spain – Remote
💰 $35M Venture Round on 2000-04
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
February 21
Join Zscaler as a Customer Success Manager to enhance client relationships and implement value-driven strategies in Spain.
🇪🇸 Spain – Remote
💰 Secondary Market on 2017-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
February 15
Power Factors
501 - 1000
Customer Success Manager role at Power Factors; enhance client satisfaction in renewable energy.
November 23, 2024
As a Customer Success Operations Analyst, help the CS structure deliver results through useful reports and insights. Create and update CRM processes while training team members.
November 22, 2024
Join Docplanner to understand customer needs and resolve issues effectively with our SaaS product.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.