SoSafe
SoSafe is a leading provider of human risk management solutions that focus on enhancing security culture and reducing human-related cybersecurity risks. Recognized as a Strong Performer in The Forrester Wave™ for Human Risk Management Solutions, SoSafe offers innovative products such as personalized micro-learning, smart phishing simulations, and AI-powered conversational bots to foster safer behavior and bolster human defenses. Their platform integrates behavioral science and gamification to create engaging and effective security awareness training, enabling organizations to become security compliant and build a proactive security culture. SoSafe’s solutions help identify and mitigate human risk in real-time, backed by comprehensive risk-monitoring dashboards and a focus on continuous improvement and compliance automation.
Customer Success Manager - Spanish and Italian speaking
March 7
SoSafe
SoSafe is a leading provider of human risk management solutions that focus on enhancing security culture and reducing human-related cybersecurity risks. Recognized as a Strong Performer in The Forrester Wave™ for Human Risk Management Solutions, SoSafe offers innovative products such as personalized micro-learning, smart phishing simulations, and AI-powered conversational bots to foster safer behavior and bolster human defenses. Their platform integrates behavioral science and gamification to create engaging and effective security awareness training, enabling organizations to become security compliant and build a proactive security culture. SoSafe’s solutions help identify and mitigate human risk in real-time, backed by comprehensive risk-monitoring dashboards and a focus on continuous improvement and compliance automation.
📋 Description
• SoSafe has the ambition to become the leading cybersecurity provider in Europe. • Our award-winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cybersecurity and data protection. • A Customer Success Manager who will help us achieve measurable results and thus generate real impact with the customer. • You will own a book of business within SoSafe’s customer base and ensure their success with SoSafe’s product suite. • Be accountable for building relationships and delivering customer value to ensure retention and drive growth.
🎯 Requirements
• You are customer-centric • 2+ years of practical experience as a Customer Success Manager or in another customer-facing, quota-carrying role • Excellent written and verbal communication in Spanish, Italian and English • You are confident discussing commercial details with customers (renewals and upsells) • You can oversee multiple internal and external stakeholders across a variety of customers and projects • Experience in a SaaS environment, and eager to continue learning about evolving technology • You are a team player and want to be part of a team that learns from one another
🏖️ Benefits
• Work/Life balance: flexible hours, 33 vacation days • Wellbeing and Financial support: Open Up, Corporate Discounts • Coming together for moments that matter: annual company off-site, team events, local meet-ups • And the list goes on: Learning & Development Allowance, Tech Equipment, Referral Bonuses, Dog Friendly HQ
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