Customer Engagement and Commercial Specialist, German and French
February 25
📋 Description
• Work supporting one of the biggest Pharma companies in the world. • Deliver an optimized customer service experience in a personalized manner. • Identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) with concise and accurate documentation. • Provide customer support to wholesalers and/or distributors. • Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors.
🎯 Requirements
• Fluent in English, German (mandatory) and French (nice to have). • Based in Spain with fully legal and valid documentation to work in the country. • Experience in Customer Service or related fields. • Flexibility to have the training in different hours due to time zone differences. • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience. • Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers and/or experience in medical or commercial settings. • Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset. • Prior experience with vaccine products in a Pharma/Biotech call center preferred. • Previous contact center experience is an asset. • Strong proficiency with spoken and written English, German (mandatory), and French (nice to have), as well as excellent written and verbal communication skills. • Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred. • Knowledge of Operating systems: Windows through the current version and Microsoft Office tools. • Comfortable with PC Hardware environment: Laptops, Desktop and Printers. • Experience with contact center telephony, email, and chat tool is preferred. • Knowledge of using client relationship management systems is preferred.
🏖️ Benefits
• Private health insurance • monthly internet allowance
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