Customer Engagement & Commercial Specialist, German/Polish
March 4
📋 Description
• Support one of the biggest Pharma companies in the world. • Problem solve with a focus on strategic thinking. • Deliver an optimized customer service experience. • Answer inquiries relating to commercial questions, temperature, and storage excursion. • Provide responses for FAQs and general on-label information. • Identify medical information inquiries and triage them to the appropriate department. • Identify potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with concise documentation. • Work Monday to Friday, 40H/week with shift flexibility due to time zones.
🎯 Requirements
• Fluent in English, German (mandatory) and Polish (nice to have) • Based in Spain with fully legal and valid documentation to work in the country. • Experience in Customer Service or related fields. • Flexibility to have the training in different hours due to time zone differences. • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience. • Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers and/or experience in medical or commercial settings. • Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset. • Prior experience with vaccine products in a Pharma/Biotech call center preferred • Previous contact center experience is an asset • Strong proficiency with spoken and written English, German (mandatory), and Polish (nice to have). • Excellent written and verbal communication skills.
🏖️ Benefits
• Private health insurance • monthly internet allowance
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