Customer Support Lead

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3DR Labs

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Description

• Headquartered in Louisville, Kentucky, 3DR Labs provides 24/7/365 access to expert radiologic technologists. • Founded in 2005, 3DR Labs serves over a thousand hospital imaging departments. • The Customer Support Lead acts as a resource for Customer Support Specialist team members. • Responsibilities include order entry, customer follow-up, and communication with technical staff. • The role requires strong commitment to exceptional customer service and process streamlining.

Requirements

• Excellent organizational, analytical, and problem-solving skills. • Critical thinking skills, decisive judgement, and the ability to work with minimal supervision in a high-volume department. • Excellent interpersonal and communication skills. • Demonstrated professional demeanor speaking with colleagues, peers, and team members at every level of the organization. • Service-oriented and able to resolve customer grievances. • Ability to be self-motivated and work independently in a remote work environment, as well as in a team environment. • Champion of teamwork and approaches teammates respectfully and in the spirit of continuous improvement. • Share expert knowledge with co-workers and encourages excellent quality work. • Professional review of colleague’s work, providing guidance, sharing new ideas and information in a professional manner.