Senior Desktop Support Representative

November 12

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Sunrun

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Solar energy • Solar service • Clean energy • clean energy • renewable energy

10,000+

Description

• Supports and troubleshoots application, network, and hardware problems • Documents and trains users on common problems and related solutions • Triages and resolves critical escalated IT issues for developers and engineers • Works closely with the development team, attends stand ups, discusses critical issues, helps resolve and track software bugs • Develops and maintains strong professional relationships with counterparts of engineering and customer support departments • Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively

Requirements

• High school diploma or equivalent • Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems • Experience with Google apps and Okta • Advanced technical and application troubleshooting abilities • Knowledge of Linux/Unix operating systems is preferred • Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred • Strong organizational, planning, and reporting skills • Demonstrated presentation and facilitation skills • Knowledge of business processes • Intermediate keyboard skills; Microsoft Excel and Word • Ability to work independently and as part of a team • Excellent communication skills; ability to communicate effectively over phone, email, and chat • Ability to work rotating on-call shifts

Benefits

• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards