Senior Director - Partner Programs & Enablement

October 3

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VoIP business phone service • hosted VoIP • Small business phone systems • web conferencing • virtual contact center

1001 - 5000

Description

• Oversee and manage the overall partner experience strategy and initiatives • Responsible for managing the Partner Enablement team • Cultivate and grow a strategic relationship with internal teams to drive Channel Program's growth initiatives and strategy • Develop and implement programs to enhance partner engagement and loyalty • Monitor and analyze partner feedback, metrics, and performance to drive continuous improvement • Identify areas of improvement in the partner experience and work with cross functional teams to implement necessary changes; Ensure the training catalog supports the partner journey and accelerates partners path to revenue • Liaise with the global Channel Marketing organization to align GTM programs with partner journey and strategy

Requirements

• 7+ years of management experience in a channel environment • Advanced knowledge and experience working with global channel partners • Experience building innovative and creative GTM and partner programs • Strong project management background • Excellent written and verbal communication skills • Exceptional interpersonal skills; a focused listener • Superior negotiation skills that drive successful partnerships • Exhibits a positive attitude, professional demeanor, and a high degree of personal initiative • Exceptional organizational skills, attention to detail, and time-management • Ability to prioritize and manage multiple initiatives simultaneously; meet established deadlines • Ability to work independently and in a collaborative environment and accomplish tasks with self-direction • Ability to be flexible and responsive; able to reprioritize in a fast-paced environment while maintaining high work standards • Technologically savvy; including familiarity with Google Workspace and Salesforce • Leadership experience