CSAA Insurance Group, a AAA Insurer
CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.
Personal Lines Insurance
Director, Product Change and Training
March 5
CSAA Insurance Group, a AAA Insurer
CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.
Personal Lines Insurance
📋 Description
• Lead strategy, design, and implementation of change management processes • Develops structured change processes for the product organization • Manage training curriculum and resources • Assess training effectiveness by analyzing KPIs • Build relationships with leadership for training preferences • Drive continuous improvement projects for operations
🎯 Requirements
• Bachelor of Arts (B.A.) • 5+ years leading teams, enterprise-wide programs, or cross-functional programs • 7 years’ experience in training and change management • Knowledge in adult learning theories • 5 years success in matrix management environments • Advanced strategy, problem-solving, and transformation skills • Strong interpersonal and communication skills • Ability to think holistically and strategically • Proven track record of servant leadership and team empowerment • Excellent written and verbal communicator • Strong ability to evaluate complex issues
🏖️ Benefits
• Total compensation package • Performance bonus • 401(k) with a company match • Variety of dynamic team benefits
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