Customer Service and Sales Representative

3 days ago

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AAA

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Transportation • Automotive • Travel • Financial Services • Insurance

5001 - 10000 employees

Founded 1902

🚗 Transport

🏦 Banking

Description

• Responsible for providing world-class, member-focused premier service in a high-volume call center environment • Responds to member inquiries and refer to licensed service agents when appropriate • Provides cashiering services to members, including taking insurance payments • Completes membership and approved insurance transactions and endorsements • Resolves billing questions and concerns • Promotes Auto Club Group products and services following established guidelines • Makes outbound follow-up calls to customers in response to questions or complaints • Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies • May assist other Customer Interaction Centers in servicing members and/or customers when necessary

Requirements

• High School diploma or equivalent • Successful completion of Branded Premier Service Training • Experience in providing a high level of customer-focused service • Competently entering information on various screens using a PC keyboard • Managing and navigating multiple sources of information and applying them as needed • Performing monetary transactions • Basic mathematical calculations to accurately perform monetary transactions • Work in a virtual environment with a designated work location free of distractions • Work and communicate effectively (verbal and written) with others in a virtual work environment • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service • Work under pressure in a high-volume, fast-paced customer service environment • Complete appropriate training relative to all company products and services • Present complex information in a clear, concise manner • Maintain accurate records • Read, comprehend, and communicate clearly and concisely in the work environment and with the public • Demonstrate effective use of time management • Demonstrate strong skills in the use of PC applications such as Microsoft Office • Promote the sale of all company insurance and membership products • Achieve goals and other performance expectations as defined by management

Benefits

• Hourly rates starting at $18.50 /hour plus bonuses and sales incentives • Overtime earning potential at time and a half the hourly wage • Fully paid training • Medical, dental, and vision benefits • 401k with employer match • Paid parental leave and adoption assistance • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays • Paid volunteer day annually • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities • AAA Membership Discounts, perks, rewards, and much more