Implementation Manager

September 18

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Abridge

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machine learning • health tech • clinical nlp

11 - 50

Description

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. • Identify and manage project risks and issues, and develop contingency plans as needed. • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. • Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion. • Excel at communication and can synthesize information in a concise way. • Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. • Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. • Have the ability to smell smoke and escalate early, with proposed solutions. • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. • Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Benefits

• Unlimited PTO for salaried team members, plus 13 paid holidays • Comprehensive and generous benefits package • 16 weeks paid parental leave, for all full-time employees • Flexible working hours — we care more about what you accomplish than what specific hours you’re working • Remote work environment • Equity for all new employees • Generous equipment budget for your home office setup ($1600) • Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup. • Plus much more!