Senior Account Executive

November 4

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Accor

WebsiteLinkedInAll Job Openings

Hospitality and Catering

10,000+

Description

• As a Senior Account Executive, you will represent Accord in all interactions with both internal and external customers. • This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. • You will work with Accord team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. • The ability to work with little guidance and/or direction is essential. • Be a primary day-to-day commercial point of contact for any account assignments. • Develop and implement systems, touchpoints, reports, guidelines, and processes to keep customer business organized and performing as needed. • Coordinate and update tailored presentation material(s) encompassing all Accord capabilities. • Proactively assess, clarify, and validate customer needs on an ongoing basis. • Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases. • Initiate contact with potential clients through cold calls, emails, and other communication methods. • Develop regular reports and communications with customers on critical business metrics. • Know and understand customer requirements and needs and support internal teams with this information. • Coordinate and collaborate closely with customer service to ensure the best customer experience. • Coordinate Accord resources (i.e., marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts. • Use CRM and ERP (Epicor) as core tools of the position. • Provide or coordinate technical assistance in resolving issues with Accord cartons at customer plants as needed. • Support the needs of Accord internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team and finance team.

Requirements

• Bachelor’s degree preferred. • Five or more years of demonstrated sales, customer service or related experience, preferably in folding carton segment or equivalent. • Knowledge of Excel and working with spreadsheets, pricing matrices, specification documents, and online bidding portals. • Strong understanding of equipment and technology profiles, capabilities, metrics, and carton production process. • Excellent communication skills, both written and verbal. • Strong critical thinking and negotiation skills. • Strong planning and organizational skills. • Comfort with collecting, analyzing, and interpreting data. • Proficiency in Microsoft Office. • Ability to work independently and influence outcomes with Senior Level Leadership. • Demonstrated knowledge of company services/products/capabilities. • Proficiency in running meetings and formal presentations.