Customer Success Manager

February 12

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Achieve Test Prep

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Achieve Test Prep offers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Since 2008, we’ve helped more than 22,000 nurses find the flexibility and support they need to get into nursing school and advance their career. We are not a school, but our programs include live online prep sessions, free digital course materials and one-on-one guidance that can help shorten the path to an RN or BSN degree and prepare for the Registered Nursing Licensing Exam (NCLEX). We also offer test prep services to support adults working toward other degree programs, such as dental hygienist, healthcare administration, business and more. Our team consists of educators and creative thinkers from around the world, pairing the latest technology with modern curriculum. We work together to ensure a quality experience for those seeking a more supportive way to reach their goals.Learn more at achievetestprep.com

LPN to RN Online Bridge Programs • Paramedic to RN Bridge Programs • CNA to RN Programs • Med Asst to RN Programs • Dental Asst to Dental Hygienist Programs Online

201 - 500 employees

Founded 2008

📋 Description

• We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). • In this critical role, you will focus on driving customer satisfaction, building strong relationships, and ensuring customer retention and growth. • You'll act as a trusted advisor, guiding customers toward success while collaborating closely with internal teams to continually enhance the overall customer experience. • Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction. • Proactively identify and evaluate customer needs, providing tailored solutions and guidance. • Enhance customer training programs to ensure customers are fully leveraging our services. • Serve as a customer advocate within the company, ensuring their feedback informs process improvements. • Drive customer engagement and encourage upgrades where relevant, contributing to both customer success and business growth. • Promote customer loyalty and build trust and transparency in all interactions. • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience. • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth to ensure success goals are consistently met.

🎯 Requirements

• 3+ years of relevant experience in customer success, account management, or related roles. • Manager experience is a plus. • Exceptional verbal and written communication skills. • Strong interpersonal and customer service skills with a passion for helping others. • Bachelor's degree in Business, Marketing, or a related is a plus. • Excellent organizational skills and a keen attention to detail. • Proven time management abilities, with the capability to meet deadlines and prioritize effectively. • Analytical mindset with problem-solving capabilities and a proactive approach. • Demonstrated leadership and supervisory skills. • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus.