Spanish Bilingual Client Success Specialist

February 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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BruntWork

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BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.

outsourcing • remote work

5001 - 10000 employees

Founded 2020

🤝 B2B

👥 B2C

📋 Description

• This is a remote position. • Schedule: Monday to Thursday: 8:00 a.m. – 5:00 p.m. (30-minute unpaid lunch break and two 15-minute paid breaks) – San Diego, CA, Pacific Time | 12:00 a.m. – 9:00 a.m. Manila Time • Friday: 8:00 a.m. – 3:00 p.m. (60-minute unpaid lunch break and one 15-minute paid break) – San Diego, CA, Pacific Time | 12:00 a.m. – 6:00 a.m. Manila Time • Paid Hours per Week: 40 Hours • Role and Responsibilities: Provide exceptional customer service by building and maintaining strong client relationships. • Set clear expectations during the initial stages of the client’s program (e.g., Welcome and Intro calls). • Offer timely and informative updates to clients throughout their program. • Assess client needs and provide accurate, empathetic, and helpful assistance. • Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently. • Ensure timely follow-ups with clients for scheduled appointments. • Collaborate effectively with team members to meet goals and targets. • Document all client interactions accurately in the CRM system. • Consistently meet or exceed personal and team performance targets.

🎯 Requirements

• Excellent verbal and written communication skills • Strong active listening abilities • Basic math proficiency • Exceptional time management and multitasking skills • Ability to work independently as well as in a team environment • Demonstrate empathy and a customer-focused attitude

🏖️ Benefits

• Paid holidays • 2 weeks of vacation • 5 sick days after a 90-day probationary period • Permanent work-from-home setup • Immediate hiring • Steady freelance job