Vice President, Customer Success

June 13

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Internet lead validation • lead delivery • tracking and reporting

51 - 200

💰 Series A on 2020-04

Description

• Develop and execute a comprehensive customer success strategy aligned with company goals and objectives • Lead, mentor, and scale a high-performing customer success team, fostering a customer-centric culture • Collaborate with executive leadership to define and measure key performance indicators (KPIs) for customer success • Build and maintain strong relationships with key clients, acting as a trusted advisor and advocate for their needs • Oversee the onboarding process for new customers, ensuring a smooth and effective transition • Implement strategies to enhance customer engagement, satisfaction, and loyalty • Drive operational efficiencies within the customer success department through process improvements and technology utilization • Monitor and analyze customer feedback and metrics to identify areas for improvement and implement corrective actions

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred • 10+ years of experience leading global teams in customer-facing capacity (Account Management, Customer Success, or related roles within the SaaS industry) • Proven Executive-level experience in an enterprise B2B customer success role with a fast-paced SaaS organization • SaaS experience required • Experience scaling organizations to $60M+ ARR in a global setting • Success in hiring, developing, and coaching both individual contributors and managers • Experience with SFDC and Gainsight preferred • Experience in Lead Generation preferred • Demonstrated ability to think strategically and execute tactically • Strong problem-solving skills and a customer-focused mindset • Strong analytical skills with the ability to leverage data to drive decision-making

Benefits

• Flexible work schedule • Flexible vacation time • A remote-friendly culture with monthly virtual happy hours and team-building events • Retirement plan matching up to 3% of your salary • Health, dental, vision, disability and life insurance