Senior Project Manager, Professional Services

3 days ago

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ActivTrak

WebsiteLinkedInAll Job Openings

saas • employee moitoring • Team Behavior Analytics • Office Analytics • Workforce Analytics

51 - 200 employees

Founded 2013

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• As a Project Manager, you’ll lead and manage the implementation of the ActivTrak platform as part of the onboarding process as well as data services projects for our customers. • Execute onboarding and implementation methodologies, to include agile, rainfall, and linear process for commercial to enterprise-size customers. • Will lead the assigned onboarding team to ensure appropriate configuration, define change management structure and assure the overall success of the ActivTrak implementation. • Leverage technology, teams and solutions, to expedite processes and drive consistent high-quality deliveries. • Contribute to the onboarding team to enhance our delivery methodology and services practice. • Manage customer onboardings, by coordinating targets, milestones, teams, and holding both sides accountable to deadlines. • Collaborate with the solution architecture team, and customers to gather required data to evaluate objectives, goals, and scope to create technical specifications, and delivery timelines. • Serve as bridge between technical and non-technical departments in order to ensure that all targets and requirements are met • Maintain and report project status and monitor customer progress. • Track and submit time entry for projects and self utilization. • Adjust schedules and milestones while definitely setting expectations with stakeholders as needed. • Communicate ActivTraks use cases, features, and solutions to clients. • Keep leadership informed of key issues that may impact project completion, budget, or other results. • Drive excellence, velocity, and quality throughout the project, solving client issues with ActivTrak use cases, and features. • Deliver training for customers managers, driving ActivTrak value, and solutions.

Requirements

• 7+ years of experience as b2b Project Manager with expertise in driving SAAS deployments. • Technical background with the ability to understand requirements for BI data projects. • Demonstrated ability to build relationships at various levels of customer organizations and be recognized as a trusted advisor. • Team player with strong interpersonal skills, with the ability to mentor and lead. • Ability to thrive in a fast-paced, unpredictable environment.

Benefits

• Position is remote within US • Minimal travel • Limited physical demands