Senior Insurance Account Manager

6 days ago

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Acturis Limited

WebsiteLinkedInAll Job Openings

501 - 1000

Description

• Aid in Acturis’ expansion within the Canadian market • Promote system functionality to new and existing customers to ensure successful use of the customizable product • Regularly engage with customers including a mixture of face to face and virtual meetings • Set joint goals with customers, agree on an action plan, and follow up on progress • Promote the uptake of new or additional services and modules to existing customers • Effectively deal with customer escalations and credit control issues • Maintain a high level of system knowledge and awareness of new and future developments • Attend industry events and represent Acturis in a professional and positive manner • Assist the Sales team with onsite support for new Acturis customers and broker acquisitions • Manage existing customer contracts; host webinars and in-person events to deliver functionality tips and promote new features to all users

Requirements

• Bachelor’s degree in business, marketing economics or other related discipline preferred • At least five years' of experience in the general insurance industry and processes • Demonstrated interest in and experience of using IT and software • Client focussed with an ability to build relationships with customers • Confident and eager to take responsibility • Proactively able to manage their workload and meeting schedule • Outstanding communication skills and patience when explaining processes to an audience with a diverse range of abilities • Highly organised and self-motivated with a “can do” attitude • Logical approach to providing multiple solutions to client issues • Ability to quickly learn and adapt to functionality changes and new concepts • Experience with Microsoft Office Suite, CRMs and Jira • Prepared to travel to provide on-site training across Canada • Based in the Greater Toronto area with access to downtown and Toronto airports • Full clean valid driver’s licence and access to a vehicle • Experience using the Acturis system or other insurance BMS platforms in Canada preferred • Fluent in French preferred

Benefits

• Receive a competitive salary and annual performance-based reviews • 20 paid holiday days each year (this is in addition to standard paid stats!) • 100% employer paid benefits after three months on the job • Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority • 100% remote role within the Greater Toronto area