Bilingual Technical Support Senior Analyst - Building Automation

4 days ago

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Acuity

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Acuity is a market-leading industrial technology company based in Atlanta, Georgia. It leverages technology to create innovative products and services, primarily in lighting and building management solutions. With its two main business segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company focuses on delivering smart lighting solutions and intelligent space management tools aimed at enhancing customer experiences and achieving sustainability through the use of data interoperability and advanced tech platforms. Employing approximately 13,000 associates, Acuity aims to drive growth and productivity while addressing the challenges of climate change and technological advancement.

Lighting Fixtures • Lighting Controls • Lighting Solutions • Technology • IoT

10,000+ employees

⚡ Energy

📋 Description

• Provide direct technical assistance with a customer-first approach • Diagnose and resolve complex technical issues pertaining to Distech Controls controllers and control systems • Manage support cases in Microsoft Dynamics ticketing system • Work with Advanced Support, Product Management, and Customer Service teams • Contribute to internal documentation, FAQs, and Knowledge Base • Stay up to date on new Distech products and industry trends • Actively contribute to the improvement of available tools and internal processes

🎯 Requirements

• University degree or College diploma (DEC) with relevant experience in technical support, HVAC or controls • Minimum of 3 years of experience in HVAC Systems, Niagara Platform, Electromechanical Building Instrumentation and Controls Programming, Process Control, or Building Automation System (BAS) • Bilingual in French and English • Excellent verbal and written communication skills • Strong customer service focus • Strong analytical and problem-solving skills • Ability to prioritize tasks and manage time efficiently • Attention to details • Proactivity, initiative, and a positive attitude

🏖️ Benefits

• Annual performance bonus • Group insurance • Retirement plan • 5 floating days • 3 weeks’ vacation (prorated) from year one • Rewards programs • LEED-Certified building • Foosball and ping-pong tables • On-site gym • Daily fresh fruit • Hot and cold beverages stations • Accessible transportation services including OPUS card reader onsite • Deep frozen meal prepared by culinary chefs