Intake Supervisor, Weekend Call Center

November 3

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AdaptHealth

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10,000+

Description

• At AdaptHealth we offer full-service home medical equipment products and services. • This position monitors and measures a team of representatives that have a broad range of responsibilities. • Ensures staff are appropriately trained and held accountable for achieving standards and goals. • Follows through with actions to resolve any questions generated from phone calls. • Identifies root cause of issues and works with others to improve overall processes. • Develops and maintains working knowledge of current HME products and services offered by the company. • Assists in setting and maintaining department standards set forth by Manager. • Assists with conducting one-on-one and general staff meetings. • Ensures consistent administration of staff compliance with all company and departmental procedures. • Responsible for selection and hiring of qualified staff, ensuring effective onboarding, and providing comprehensive training and regular feedback.

Requirements

• High school diploma or equivalent. • Associate degree from an accredited college preferred. • Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. • Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.