2 days ago
πΊπΈ United States β Remote
β° Full Time
π’ Junior
π‘ Mid-level
π Call Center Representative
β’ At AdaptHealth we offer full-service home medical equipment products and services. β’ This position monitors and measures a team of representatives that have a broad range of responsibilities. β’ Ensures staff are appropriately trained and held accountable for achieving standards and goals. β’ Follows through with actions to resolve any questions generated from phone calls. β’ Identifies root cause of issues and works with others to improve overall processes. β’ Develops and maintains working knowledge of current HME products and services offered by the company. β’ Assists in setting and maintaining department standards set forth by Manager. β’ Assists with conducting one-on-one and general staff meetings. β’ Ensures consistent administration of staff compliance with all company and departmental procedures. β’ Responsible for selection and hiring of qualified staff, ensuring effective onboarding, and providing comprehensive training and regular feedback.
β’ High school diploma or equivalent. β’ Associate degree from an accredited college preferred. β’ Two (2) yearsβ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required. β’ Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.
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