Call Center Supervisor - Tax Specialist

4 days ago

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Logo of Education at Work

Education at Work

Business Process Solutions β€’ Innovative Contact Center β€’ Workforce Solutions β€’ Outsourcing β€’ Customer Care

1001 - 5000

Description

β€’ Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job. β€’ E@W aims to equip students with the high-value skills and experiences sought in the professional world. β€’ This seasonal position begins in December 2024 and ends in April 2025. β€’ Team Lead manages a dynamic team of Tax Specialists, monitoring performance and handling escalations.

Requirements

β€’ 3 or more years of recent experience preparing federal and state individual 1040 tax returns. β€’ 2+ years of leadership experience. β€’ Active credential: EA, CPA, or Practicing Attorney is a plus. β€’ College degree is a plus, but not required. β€’ Must possess or be able to obtain any related State licenses. β€’ Must possess an active Preparer Tax Identification Number (PTIN). β€’ Extensive knowledge of tax laws. β€’ In-depth understanding of tax concepts and processes. β€’ Experience using major tax preparation software. β€’ Experience providing support in a technical PC environment is a plus. β€’ Must have a dedicated internet connection meeting Intuit Security criteria. β€’ Must reside in the United States.

Benefits

β€’ Unique opportunities to work on rewarding projects. β€’ Environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.

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