Call Center Supervisor - Tax Specialist

October 31

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Education at Work

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Business Process Solutions • Innovative Contact Center • Workforce Solutions • Outsourcing • Customer Care

1001 - 5000

Description

• Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job. • E@W aims to equip students with the high-value skills and experiences sought in the professional world. • This seasonal position begins in December 2024 and ends in April 2025. • Team Lead manages a dynamic team of Tax Specialists, monitoring performance and handling escalations.

Requirements

• 3 or more years of recent experience preparing federal and state individual 1040 tax returns. • 2+ years of leadership experience. • Active credential: EA, CPA, or Practicing Attorney is a plus. • College degree is a plus, but not required. • Must possess or be able to obtain any related State licenses. • Must possess an active Preparer Tax Identification Number (PTIN). • Extensive knowledge of tax laws. • In-depth understanding of tax concepts and processes. • Experience using major tax preparation software. • Experience providing support in a technical PC environment is a plus. • Must have a dedicated internet connection meeting Intuit Security criteria. • Must reside in the United States.

Benefits

• Unique opportunities to work on rewarding projects. • Environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.