Call Center Agent

October 17

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T3 Services Group

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201 - 500

Description

• Answer inbound calls and schedule service appointments • Respond to and resolve voicemail messages, abandoned and missed calls from customers • Respond to customer requests (email, webchat, text) to resolve issues • Deliver call scripts clearly, be compelling, and personable • Adhere to the company’s plan for resolving customer complaints quickly and favorably • Maintain and update customer database with complete and accurate information. • Communicate with dispatch to ensure customers receive 5 Star Service • Provide additional support to the team as needed

Requirements

• HS Diploma or GED • 2+ year of customer service experience in a phone based role • Experience working in the home services industry preferred • Multitask by completing phone and computer work simultaneously • Capability to type at least 40 WPM • Proficiency with Microsoft Office or Google Suite • Clear, kind, and energetic phone presence • Ability to work fast paced and remain organized • Must be a U.S. Resident

Benefits

• Medical, Dental, Vision (Free medical plan option for employee) • 401k with 4% company match • PTO, Paid Holidays, Paid Parental Leave • Company provided laptop, monitor, and headset.