Customer Success Specialist

March 15

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Logo of Advanced Agrilytics

Advanced Agrilytics

Advanced Agrilytics is a precision agriculture company that leverages agronomic expertise and data-driven technologies to improve crop yields and management strategies. They focus on sub-acre management decisions by understanding specific environmental conditions and applying proprietary technologies to enhance grower success. Their team of over 60 agronomists provides tailored recommendations based on unbiased research and continuous improvement. Advanced Agrilytics' Ag Ingenuity Partners division collaborates with other agricultural industry players to offer insights on the spatial efficacy of various products and management practices. The company operates across more than 1 million acres, offering direct-to-farm services and strategic business partnerships to enhance agricultural efficiency and productivity.

Precision Agronomy β€’ AgTech β€’ Agronomic Tech Services

51 - 200 employees

🌾 Agriculture

🀝 B2B

πŸ”¬ Science

πŸ’° Private Equity Round on 2019-09

πŸ“‹ Description

β€’ Support Precision Agronomist data operations in AA’s TerraFraming platform. β€’ Develop documentation and training materials β€’ Work with the Training Lead to deliver platform-specific training to Precision Agronomists and other stakeholders β€’ Prioritize and schedule help requests; escalate requests (when required) to the appropriate Geographic Information Systems (GIS) specialist/technician β€’ Evaluate documented resolutions for trends to prevent future problems β€’ Identify and learn appropriate software and hardware used and supported by the organization β€’ Provide testing support for various modules, procedures, and workflows. β€’ Other duties as assigned

🎯 Requirements

β€’ Two- or four-year degree in an agricultural-related field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science or related field β€’ Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader) β€’ Utilization of Ag Leader’s SMS software for data conversion and general processing β€’ Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills β€’ Strong customer orientation skills β€’ Ability to communicate effectively and facilitate knowledge transfer β€’ Understanding of GIS software and data conversion practices utilizing off-the-shelf and in-house software tools β€’ Possess an analytic mindset as well as good problem-solving and communication skills β€’ Working knowledge of global positioning systems (GPS), desktop mapping, web and database applications β€’ Working knowledge of different data types; including traditional and spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses β€’ Ability to work quickly and accurately under time pressure

πŸ–οΈ Benefits

β€’ Competitive benefits package including Medical, Dental, Vision & Life Insurance β€’ 401(k) Plan with company match β€’ Flexible Time Off β€’ Competitive compensation

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